Frequently Asked Questions
What does Kin & Keepsakes offer?
Kin & Keepsakes is a small Australian boutique offering thoughtfully designed, heritage-inspired gifts and keepsakes. Each piece is created or selected with care, from in-house designs to items that complement our collections.
Our range celebrates family, place, and shared history through candles, clothing, home décor, keepsakes, and family books. Some pieces are handmade in small batches, while others are produced through trusted partners, all chosen with intention.
Do you have a physical retail store?
Kin & Keepsakes is an online boutique, and you can browse and shop anytime from the comfort of your home while supporting a small Australian business.
Follow Kin & Keepsakes on socials for behind-the-scenes updates and family history snippets. For exclusive offers and new collection launches Join our Kin.
What books are included in the collection?
The collection includes family history books and reunion booklets that preserve memories and honour past generations of Australian families. Some are fully published works, while others are family-created histories shared through reunions and community projects. Families who wish to share their own books or projects are also welcome to get in touch.
Are books available in print or digital format?
Books are currently available as digital downloads, with printed editions planned in the future. If you have difficulty accessing your download, please get in touch and we’ll resend the file or provide it directly.
Due to the nature of digital products, refunds are not offered once a file has been downloaded, unless required under Australian Consumer Law.
What are the blog stories about?
Our blog shares short heritage stories that capture moments in time, personal stories, and insights into the families and places that shaped our Australian story. These posts offer a brief introduction to the deeper research found in our books.
Can I copy or reuse the photos in the books or on this site?
All books, blog content, designs, and images featured on Kin & Keepsakes are protected under Australian copyright laws. Some images are original or restored, while others are used with permission from their copyright owners.
Images and content cannot be copied or reused without permission from the relevant copyright holder. If you would like to use a photo or information for personal or family research, please get in touch and we can advise what is possible.
Can I request a custom design?
Yes. If you would like a custom piece for your home, a family gathering, or a special gift, contact us with your idea. We can create something tailored to your vision or unique for your event.
Do I need to create an account to place an order?
No. You can place your order using guest checkout. We only ask for your name, shipping details, email, and payment information so we can process your order and send tracking updates.
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely through Squarespace and PayPal at checkout. Your card details are never stored on our website.
Do you charge GST?
No. Kin & Keepsakes is a small Australian business operating below the current Australian GST registration threshold. We are not required to register for GST, so we do not charge tax on our products. The price you see is the price you pay, nice and simple. You will still get a receipt with your order.
Will the colours or appearance of my item match exactly what I see online?
We take care to display our products as accurately as possible. However, colours and appearance may vary slightly due to device screen settings, photography lighting, and printing or manufacturing processes. Minor variations are not considered faults under the Australian Consumer Law.
How do I care for my product?
Always check the item’s care label. Care instructions are also included on each product page on our website. If you ever need extra help or clarification, contact us.
Contact us
We’re here to help. Whether you have a question about a product, want more information about shipping, or curious about family heritage, send us a message.