These Terms of Service apply to your use of the Kin & Keepsakes website and to any purchases made through our store. By accessing our website or placing an order, you agree to these Terms.

About Us

Kin & Keepsakes is an Australian small business offering curated gifts, keepsakes, décor, apparel, and print-on-demand products. Visit About page for more information. If you have any questions, please contact us via the details provided on our website.

Use of Our Website

You agree to use this website for lawful purposes only. You must not misuse the website, interfere with its operation, attempt unauthorised access, or use the content for unlawful or commercial purposes without permission.

We may update or remove content at any time without notice.

Products and Descriptions

We take care to describe and display our products as accurately as possible. However, product images are for illustrative purposes only.

Minor variations in colour, texture, print placement, or appearance may occur due to device screen settings, photography lighting, printing processes, or manufacturing methods. These minor variations are not considered faults under Australian Consumer Law.

Print-on-Demand Products

Many of our items are made to order through trusted production partners. Once an order enters production, it cannot be cancelled or changed.

Print-on-demand items are not eligible for change-of-mind returns. This does not affect your rights under Australian Consumer Law.

Pricing and Payment

All prices are listed in Australian dollars (AUD). We are not currently registered for GST.

Prices may change at any time without notice. Payment must be received in full before an order is processed.

We accept payment through secure third-party payment providers, such as Stripe and PayPal. We do not store your payment details.

Orders and Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including where:

• A pricing or product description error has occurred.

• Payment cannot be processed.

• The order appears fraudulent or unlawful.

If an order is cancelled after payment, a refund will be issued.

Shipping and Delivery

Delivery timeframes are estimates only and may vary depending on location, carrier, production timelines, or events outside our control.

If a parcel is confirmed as lost in transit after investigation with the delivery carrier, we will arrange a replacement or refund as appropriate.

If you authorise delivery with Authority to Leave, delivery is considered complete once the carrier confirms delivery to the nominated location. Kin & Keepsakes is not responsible for loss or theft after delivery where Authority to Leave has been provided, unless the parcel was delivered incorrectly.

Incorrect Delivery Details

Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.

Returns and Refunds

Our Returns Policy forms part of these Terms of Service.

We comply with Australian Consumer Law. Our goods come with consumer guarantees that cannot be excluded. Remedies for faulty, damaged, or misdescribed goods will be provided in accordance with the law.

Change-of-mind returns are not accepted unless expressly stated otherwise.

Consumer Guarantees

Under Australian Consumer Law, consumer guarantees apply for a reasonable period of time depending on the nature of the product, how it is used, and how it was described.

Nothing in these Terms limits your rights under Australian Consumer Law.

Intellectual Property

All content on this website, including artwork, designs, text, logos, images, and branding, is the property of Kin & Keepsakes unless otherwise stated.

You may not copy, reproduce, distribute, or use any content for commercial purposes without our prior written consent.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website or products.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the remedies required by law.

Indemnity

You agree to indemnify and hold harmless Kin & Keepsakes from any claims, losses, or damages arising from your misuse of the website or breach of these Terms.

Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on our website.

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.