Kin & Keepsakes ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.

This policy is written in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect the following personal information:

• Name

• Email address

• Postal and billing address

• Phone number

• Payment details (processed securely by third-party providers, we do not store full payment details)

• Order history and purchase information

• Communications you send to us (emails, contact forms, messages)

• Technical data such as IP address, browser type, and device information.

2. How we collect your information

We collect personal information when you:

• Place an order through our website

• Contact us via email or contact forms

• Subscribe to updates or newsletters (if applicable)

• Browse our website (via cookies and analytics tools).

3. How we use your information

We use your personal information to:

• Process and fulfill orders

• Communicate with you about your order or enquiries

• Provide customer support

• Improve our website, products, and services

• Meet legal, tax, and accounting obligations

• Send updates or marketing communications (only if you have opted in).

4. Disclosure of personal information

We may share your personal information with trusted third-party service providers where necessary to operate our business, including:

• Squarespace, which hosts and operates our website

• Payment processors, including Stripe and PayPal, for secure payment processing

• Print-on-demand and fulfilment services, including Printify and its production partners

• Shipping and logistics providers

• Website analytics services, such as Google Analytics.

These service providers are only given access to the information required to perform their services and are required to handle personal information securely.

We do not sell or rent your personal information.

5. Overseas disclosure

Some of our third-party service providers, including Printify fulfilment partners, payment processors, or website service providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws and the Australian Privacy Principles.

6. Cookies and analytics

Our website uses cookies and similar technologies to:

• Enable website functionality

• Analyse website traffic and usage

• Improve user experience.

You can disable cookies through your browser settings, however this may affect website functionality.

7. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes secure website hosting, encrypted payment processing, and limiting access to personal information.

8. Accessing and correcting your information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information.

9. Retention of information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.